Shipping policy

Processing time Orders are processed within 1–2 business days of purchase.

Shipping time Once shipped, delivery typically takes 7 to 12 business days, depending on your location within Australia.

Tracking You will receive a tracking number by email once your order ships. Please allow up to 48 hours for tracking information to update.

Shipping costs Shipping costs are calculated at checkout based on your delivery address.

Delays While we aim to meet the timeframes above, delays can occasionally occur due to customs processing, carrier issues, or high demand periods. We appreciate your patience and will keep you informed if a significant delay affects your order.

Incorrect address Please double-check your shipping address at checkout. BlackoutMate is not responsible for orders delayed or lost due to an incorrect address provided by the customer.

Questions For any shipping questions, contact hello@blackoutmate.com with your order number.